Terms of Service

These terms of service ("Terms") govern your use of the website sonakmedia.com ("the Website") and the products and services offered by Sonak Media Ltd ("we", "us", "our").

Please read these Terms carefully before using our Website or services. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

• "We", "us", "our" refers to Sonak Media Ltd, a company registered in England and Wales.
• "You", "your" refers to the individual or organisation accessing or using the Website or our services.
• "Services" refers to all products and services we offer, including our automation products (AViLocus, GrossGuard, Ordcura) and our business services (Lead Reactivation, Speed to Lead, Lead Generation).
• "Website" refers to sonakmedia.com and all pages within it.
• "Content" refers to all text, images, data, reports, code, and other materials on or generated by our Website and services.

By accessing or using our Website, submitting any form, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Sonak Media provides business automation products and services, including:

• Products: AViLocus (audiovisual industry), GrossGuard (health and social care), Ordcura (e-commerce)
• Services: Lead Reactivation, Speed to Lead, and Lead Generation

Our services are designed for business use (B2B). They are intended for companies, sole traders, and organisations, not for personal consumer use.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with reasonable notice where practicable.

Some of our services require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Keep your account credentials secure and confidential
• Notify us immediately if you become aware of any unauthorised use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms, contain inaccurate information, or have been inactive for an extended period.

All content on the Website — including text, graphics, logos, branding, software, and underlying systems — is the property of Sonak Media Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission.

Where we provide reports or other deliverables to you, these are provided for your own use. You may not redistribute, resell, or publish these materials without our written consent.

Our products (AViLocus, GrossGuard, Ordcura) are licensed to clients, not sold. Licence terms are set out in the relevant service agreement.

You agree not to:

• Submit false, misleading, or spam information through any form on the Website
• Attempt to gain unauthorised access to our systems, accounts, or data
• Use automated tools (bots, scrapers, crawlers) to access the Website without our written permission
• Interfere with or disrupt the operation of the Website or its infrastructure
• Use the Website or our services for any unlawful purpose
• Impersonate another person or entity when using our services

We reserve the right to block access to the Website or terminate services for any user who violates these rules.

This section applies to clients who engage our paid services.

• Billing: Our services are subscription-based and billed through Stripe. Payment is due at the start of each billing period.
• Price changes: We may change our prices with at least 30 days' written notice. If you do not agree to a price change, you may cancel before it takes effect.
• Cancellation: You may cancel your subscription at any time. Your access will continue until the end of the current billing period.
• Refunds: Refunds are provided at our discretion. If you believe you are entitled to a refund, please contact us at legal@sonakmedia.com.
• Late payment: We reserve the right to suspend access to services if payment is overdue by more than 14 days.

To the fullest extent permitted by law:

• Our services are provided on an "as is" and "as available" basis.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total liability to you for any claims arising from or relating to these Terms or our services is limited to the total fees you have paid to us in the 12 months preceding the claim.
• We do not guarantee specific business outcomes, increases in revenue, or improvements in search engine rankings.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.

Our systems use automated technology to deliver services. While we strive for accuracy and reliability, please note:

• Results vary depending on your industry, market, and many factors outside our control
• Our services are not a substitute for professional legal, financial, medical, or regulatory advice

You agree to indemnify and hold harmless Sonak Media Ltd, its directors, officers, and employees from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your misuse of our Website or services
• Your violation of any applicable law or third-party rights
• Any false or misleading information you provide to us

Either party may terminate a service agreement by providing 30 days' written notice to the other party.

We may terminate or suspend your access immediately, without prior notice, if:

• You materially breach these Terms
• You use our services for unlawful purposes
• Your account is used for fraudulent or abusive activity

Upon termination:

• Your right to access our services will end
• We will retain your data in accordance with our Privacy Policy retention periods
• You may request a copy of your data before or within 30 days after termination
• Any outstanding fees remain payable

These Terms are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any disputes arising from or relating to these Terms, subject to the following:

• EU users: Nothing in these Terms affects your mandatory rights under the consumer protection laws of your EU member state of residence.
• US users: You may opt to resolve disputes through binding arbitration administered under the rules of a mutually agreed arbitration body, as an alternative to court proceedings. Both parties must agree in writing to arbitration for it to apply.

Before initiating any formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

We may update these Terms from time to time. When we make changes, we will update the "Last updated" date at the top of this page.

For material changes, we will provide at least 30 days' notice before the new terms take effect. We may notify you by email (if we have your contact details) or by posting a prominent notice on the Website.

Your continued use of the Website or our services after the updated Terms take effect constitutes your acceptance of the changes.

If any provision of these Terms is found to be invalid, unenforceable, or unlawful by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

These Terms, together with our Privacy Policy and any specific service agreements you enter into with us, constitute the entire agreement between you and Sonak Media Ltd regarding your use of the Website and our services.

These Terms supersede any prior agreements, communications, or understandings, whether written or oral, relating to the same subject matter.

If you have any questions about these Terms, please contact us:

• Email: legal@sonakmedia.com
• Company: Sonak Media Ltd
• Registered in: England and Wales, United Kingdom